MONEY BACK GUARANTEE

Our products are designed to be microbiome-gentle and suitable for all skin types.

We understand that sensitive skin requires extra care and attention. We are confident with the quality of our products and its suitability for sensitive or reactive skin types. In the unlikely event of a reaction, we proudly offer a 30-day money-back guarantee, for your peace of mind.

How It Works:

1. Try Our Products: Use our skincare products as directed.
2. Experience a Reaction? If you experience a reaction, please document it, preferably with photos.
3. Contact Us: Send evidence of your reaction to hello@poetsatelier.com within 30 days of your purchase. Please include your name, order number and reason for returning.
4. Return the Product: Return the item to us within 30 days.

Please note that the refund does not include postage costs. Poets Atelier will not be responsible for parcels lost or damaged in transit.